Privacy Policy

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact forms or request consultations
• Subscribe to our newsletter
• Communicate with us via email or phone
• Schedule appointments or services

This information may include:

• Name and contact information (address, email, phone number)
• Property details and project requirements
• Communication preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website information
• Device and operating system information

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide consultations, quotes, and home improvement services
• Communication: To respond to inquiries and provide customer support
• Marketing: To send newsletters and promotional materials (with your consent)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Business Operations: To maintain records and manage our business

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in our operations (e.g., payment processors, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These may include:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage and performance
• Marketing Cookies: For personalized advertising and promotions

You can manage cookie preferences through our cookie banner or your browser settings. For more information, see our Cookie Policy.

6. Your Rights and Choices

Under Singapore's Personal Data Protection Act (PDPA) and other applicable laws, you have the following rights:

• Access: Request information about the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data in certain circumstances
• Withdrawal of Consent: Withdraw consent for data processing where applicable
• Data Portability: Request a copy of your data in a structured format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including:

• Customer records: For the duration of our business relationship plus 7 years for legal and tax purposes
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Anonymized data may be retained indefinitely
• Legal compliance: As required by applicable laws and regulations

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be processed and stored in Singapore or other countries where our service providers are located. We ensure appropriate safeguards are in place to protect your information in accordance with this policy and applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days of receipt.

12. Governing Law

This Privacy Policy is governed by the laws of Singapore, including the Personal Data Protection Act 2012. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Singapore courts.